Ordering & Terms
The following terms and conditions apply to all transactions from EAD Lighting Gifts and Novelties . The placing of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.
These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
IT IS ONLY WHEN WE HAVE DESPATCHED THE GOODS TO YOU THAT WE HAVE A BINDING CONTRACT.
We have the right to refuse at our discretion to supply any goods ordered by you.
Description of Goods/Warranty and Liability
Although we warrant that the goods will, at the time of delivery, correspond to the description given by us all products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising are for the sole purpose of giving an approximate description of the goods. Full details are available from the original manufacturer's brochures & websites. Except where the Customer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977, section 12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or conditions of the goods whether implied by Statute, Common Law or otherwise are excluded and the Customer warrants that the Customer is satisfied as to the Suitability of the Goods for the Customer's purpose Goods are not sold on a trial basis.
If you buy goods which have no published technical specifications, it is your responsibility to establish the suitability of the goods for your intended purpose.
In the event that a product is listed at an incorrect price due to a typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders based on the incorrect price whether or not the order has been confirmed.
Product Images / Specifications
Whilst we endeavour to ensure all images and specifications are correct at the time of publication, they do vary. As such we can accept no responsibility for incorrect images/information. If however you spot a mistake with an image or with a products specification please let us know.
We accept Credit Cards, Bacs, Postal Orders, Cheques and eCheque. On the order you must provide us with your exact address and telephone number that your credit card issuer has on file for you. Your order will only be processed once authorisation of your credit card, cheque, eCheque or bacs payment has been properly received.
Availability of Goods
All products are subject to availability and may be withdrawn at any time. However it is our policy to contact you if a product is out of stock and if you do not wish to proceed with the order or for any reason we cannot supply the product we will arrange for the order to be cancelled.
We offer an extended range of products which are obtained directly from our suppliers. These products are subject to suppliers' stock availability and delivery dates made by the suppliers' own delivery services. It is our policy to contact you to explain the stock and delivery situation with these products. Again if you do not wish to proceed with the order, we will arrange for it to be cancelled.
Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the Customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.
Unless otherwise agreed we may deliver by installments
Should the Customer request for the delivery to be by installments a further agreed carriage charge will be applicable.
Failure by the Customer to pay for any installment or delivery when due shall entitle us to withhold further deliveries and the Customer shall be liable for any costs incurred by the Supplier relating to such Goods which the Supplier is then entitled to withhold.
Delivery of the Goods shall be made to the Customer's address and the Customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
We normally use a 24 hour (next working day) for most orders however due to demand on some products this can extend so we would therefore recommend you allow up to 5 - 7 working days.
Time Limitations for Notification of claims
|Damaged in Transit |
As internal damage cannot always be identified on delivery, the Customer must sign the drivers manifest as "unchecked". Should any damage be identified on opening the package, EAD Lighting must be advised within 24 hours of the exact damage. It is imperative that the Customer does not dispose of any of the packaging, as this will be required to affect a claim against the carrier. The claim will be handled by EAD Lighting, and an arrangement will be made to collect the damaged goods and replacements will be sent.
We cannot accept any claims for damage if the above time scales are not followed.Shortages
It is the Customers responsibility to sign for the correct number of packages that are delivered, the Customer is required to check that the number of packages delivered equal the number of packages on the delivery drivers manifest/consignment note. Any shortages must be noted on the drivers manifest and it is the Customers responsibility to thereafter notify us within 24 hours of delivery.
Should the Customer be missing an item but has signed for the correct number of packages. The Customer must notify us within 24 hours of delivery. The Customer will be requested to provide us with a copy of the invoice as well. The matter will be investigated and the Customer will be informed of the decision.Incorrect Goods
It is the Customers responsibility to notify us of any incorrect goods supplied within 48 hours of delivery. If the items are not as ordered, the Customer must not open the manufacturers packaging or use the item. The Customer will also be required to provide further information on what was received i.e we may require the manufactures part codes and a full description of what has been received. Should there be any extenuating circumstances that has prohibited the the Customer to remain within the specified time frame, resolution will be by mutual decision.Non-Deliveries
We will not accept liability for goods lost in transit unless we are notified within 5 days from the expected delivery date. This will be the date advised on the Customers automated despatch note which is emailed to the Customer once the items have left our warehouse.
We shall accept no liability for shortages, non-deliveries, incorrect goods and goods damaged on delivery outside the reported timescales. Except when extenuating circumstances have prevented notification within the reported timescale. The extenuating circumstances must be by mutual agreement.
All products supplied are covered by the terms and conditions of the Original Manufacturers Guarantee for a period of 12 months or longer if relevant, this is in addition to the consumers statutory rights.
Cancellation of Orders
Orders cancelled after dispatch of the goods will be subject to credit only once the items are returned to us and receipted back into our Warehouse. If the items are accepted, opened and used the Distance Selling Regulations will apply. In all instances, goods must be returned as new, with no blemish, defect or parts missing, neither must the outer manufacturer packaging show any damage or be defaced in anyway. Should the items/packaging show any damage or be incomplete and defaced in any manner a 25% fee will apply, this will automatically be deducted from the credit issued.
We do not refund carriage charges applied to the initial order and neither do we pay for the cost of returning the items to us.
Items no longer required (Not applicable for Faulty Goods)
If you are not totally satisfied with your purchase, you can return it within 7 days from receiving the goods for a refund provided it is in pristine condition in its original box and packaging.
The Customer will be responsible for the safe return of the goods. Goods must be returned "as new" or in the same condition that they were received in. There should be no damage, all parts, items should be returned, all packaging must be included and the manufacturer packaging must not be defaced in manner.
We cannot accept the return of opened packages or consumable items, you will need to contact the manufacturer directly in these instances.
We do not refund carriage charges applied to the initial order and neither do we pay for the cost of returning the items to us.
Only complete products will be accepted. Therefore ensure that all additional enclosures, such as manuals, cables etc are all returned. Adequate packaging must be used to return the goods.
Adequate packaging constitutes that the item is wrapped securely and then placed inside a box in order for the item to return to us with no internal or external damage. Items that are not securely wrapped and received, will be returned in the same manner.
We reserve the right to reject and item(s) that do not meet the criteria laid out above.
A restocking fee of up to 25% of the original invoice value may be levied on item(s) returned.
If you think that the product you have purchased is faulty we may refer you to the manufacturer, due to their extensive knowledge of their product. If the manufacturer agrees that the product is faulty, in most cases they will be able to authorise a replacement/repair of the product direct to you. This does not affect your statutory rights.
A restocking fee of up to 25% is charged on returns, which prove to be non-defective. It is therefore imperative that you have made contact with the manufacturer first. The restocking fee is non-negotiable. In all instances when contacting a Manufacturer you must retain the reference code that you are given.
Dead on Arrival (DOA)
If a product fails within the manufacturer's DOA period, a replacement product will be offered to you.
If for any reason you are issued with a refund, please note the following,
- When a refund is processed, you will receive an email notification.
- We do however reserve the right to refund you within 30 days of the return.
- Goods returned within the manufacturer's DOA period, will be refunded in full including the original carriage charge. If the goods are found not to be faulty or they have been damaged by miss-use, they will be returned to you and no refund will be issued.
- All products purchased before Christmas cannot be returned after Christmas for a refund or exchange unless damaged on delivery.
Except as may be implied by law and except in the case of death or personal injury where the Customer is dealing as a consumer, in the event of any breach of these Terms and Conditions by us the remedies to you shall be limited to damages which shall in no circumstances exceed the price of the Goods and we shall under no circumstances be liable for any indirect, incidental or consequential damages
We will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control.
Our failure to insist upon strict performance of any provision of these Terms and Conditions shall not be deemed to be a waiver of our rights or remedies in respect of any present or future default of the Customer in performance or compliance with any of these Terms and Conditions.
Fancy Dress Products
We shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, and failure to follow the instructions.
Goods will be sent to you only after we receive payment. If payment is by cheque we will send the goods only after the cheque has cleared. We only accept cheques from UK customers. However, most customers, including UK customers, pay by credit or debit card.
Whilst we take reasonable care to ensure the accuracy of the descriptions and pictures of our goods there may be slight difference between them and the delivered articles. If you are not satisfied with the goods you may return them to us, providing you have informed us in writing or by email of your intention to do so within 7 working days of receipt of the goods, for a full refund or exchange. If you have opened any goods we will only refund those goods if they have not been worn or washed by the Buyer in the case of costumes or accessories and have not been damaged by the Buyer. Goods must be returned in the condition in which you received them to obtain a full refund or exchange. A full refund does not include postal charges.
Please note that all goods are checked by us before they are shipped to you.
We shall aim to make refunds within 30 days of us agreeing to give the refund. Please note that goods need to be returned to us within 7 days of you informing us of the return. Postage, packing and shipping charges paid by you for the return of the goods are not subject to a refund.
Due to the nature of the products listed, we cannot accept the return of any items that have been opened or used. This is for hygiene reasons and we are sure you will understand.
If the item has not been opened or used you can return this product to us and we will refund you for the value of the product. In the event of returning a costume or accessorie item, all tags must be intact.
You are responsible for ensuring adequate arrangements to take delivery of the goods. Risk of damage to or loss of the goods shall pass to you on delivery.
In the event that any or any part of these Terms and Conditions shall be determined invalid, unlawful or unenforceable to any extent such term, condition or provision shall be severed from the remaining Terms and Conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
These Terms and Conditions shall be construed in accordance with English Law.